At Muhameds Cart Deals, customer satisfaction and product safety are our top priorities. Due to the nature of consumable vapor products and health regulations, our return policy covers defective hardware while maintaining strict guidelines on opened or used products.

Please read our return policy carefully before placing an order.

1. Disposable Carts & Consumable Products

• Opened / Used Products: Due to health, safety, and sanitary regulations, we cannot accept returns or issue refunds for opened, used, or unsealed disposable carts, pod systems, or e-liquids unless the item is defective upon arrival.

• Unopened Products: Unopened, unused items in their original sealed packaging may be returned within 14 days of delivery for store credit or a refund (minus original shipping fees). Return shipping costs for non-defective unopened items are the responsibility of the buyer.

2. Defective Hardware & Dead-On-Arrival (DOA) Policy

We guarantee that all devices arrive in working condition. If you receive a disposable cart that is defective (e.g., non-charging, non-firing, severe leaking upon opening, or auto-firing), we will issue a free replacement or store credit under the following conditions:

• Reporting Window: Defective items must be reported to our customer support team within 72 hours of delivery.

• Proof Required: You must provide clear photos or a short video demonstrating the defect (e.g., device plugged into a USB-C charger not lighting up, or oil leakage inside sealed packaging) along with your order number.

• Testing & Verification: Once verified by our support team, a replacement will be dispatched at no additional cost to you.

Note: Clogs caused by cold temperatures or improper storage are not considered manufacturing defects. Please refer to our Troubleshooting Guide on how to clear minor distillate clogs.

3. Shipping Damage or Lost Packages

• Damaged Packages: If your package arrives physically damaged during transit, please take high-resolution photos of the damaged outer box and items immediately. Contact us within 48 hours of delivery.

• Incorrect / Missing Items: If you received an incorrect item or an item was missing from your shipment, notify us within 48 hours. We will ship out the correct items immediately at our expense.

• Refused Deliveries & Undeliverable Addresses: Orders returned to us due to an incorrect address provided by the customer or failure to sign for adult signature delivery (21+) will incur a 20% restocking fee plus return shipping costs.

4. How to Initiate a Return or Replacement

• Contact Support: Email our support team via our email or website live chat with your Order Number and the subject line “Return Request – Order #XXXX”.
• Submit Photos/Video: Attach clear photos or a short video clip showing the issue along with the original batch number printed on the packaging.
• Approval & Shipping: Our team will review your request within 24–48 hours. If approved, we will provide an RMA number and return mailing instructions.

5. Refunds & Processing Times

• Once your returned item or proof of defect is inspected and approved, your refund or store credit will be processed.

• Credit Card Refunds: Refunds issued back to your original payment method take 3 to 7 business days to reflect on your statement, depending on your financial institution.

• Store Credit: Store credit or replacement discount codes are issued within 24 hours of approval.

6. Questions & Contact Information

If you have any questions regarding our Return & Refund Policy, please reach out to us:

• Email: